Nondiscrimination Notice

Notice of nondiscrimination

Nuestra Clinica del Valle, Inc. complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, gender identity, and sex characteristics). Nuestra Clinica del Valle does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Nuestra Clinica del Valle:

• Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, and other formats).
• Provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact the Section 1557 Coordinator using the information below, or ask any staff member at your clinic. See also our Language Access page.

How to file a grievance with us

If you believe that Nuestra Clinica del Valle has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Section 1557 Coordinator
Nuestra Clinica del Valle, Inc.
Administration Office
801 W 1st Street, San Juan, TX 78589
Phone: 956-787-8915
Fax: 956-787-2021
Email: admin@nuestraclinicadelvalle.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you.

How to file a complaint with the federal government

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov (opens in a new tab), or by mail or phone at:

U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at hhs.gov/civil-rights/filing-a-complaint (opens in a new tab).

Employment

Nuestra Clinica del Valle, Inc. is an Equal Opportunity Provider and Employer. See Careers for current openings.